I went to get a prescription refilled this evening, after a meeting at work. "I'm sorry, this requires pre-authorization."
So, right there, at the counter in the Pharmacy, I called the company that handles prescription coverage for my health insurance. I won't mention the name, but its initials are Medco. After talking to their computer for a while, I finally got a live person. (After talking with me, I hope she did not have to take a personal day, dissolving into tears, running screaming from the building.)
I was furious. Livid. Fit-to-be-tied. Outraged. (What words could you add to this list?) While civil, I don't think you could say I was polite. I apologized to the person on the other end of the phone, saying that I knew it was not her fault. I knew that she was just doing her job, (and being polite about it). I told her that . . . . . . and then told her how furious/outraged/angry/livid I was about this system. I was ready to occupy something, and it would not be a pretty sight.
And, you wouldn't believe what a nice, mild-mannered, usually calm person I am. Most of the time.
So, I have to call the drug lords of insurance-land to be told a telephone number that I must give to the doctor's office, so that the doctor's office may call it to get a form faxed to them (the Doc's office) that must then be completed and returned to the prescription barons. Then the headless wonders of prescription hell can decide if it's really what I should have, a legitimate drug, a real need, and whether they will pay for it. After all, the doctor's office has so much spare time, and so many extra employees just sitting around. And, the doc doesn't know her arse from a hole in the ground - how could she possibly know what to prescribe for me.
When you go to your doctor, does she routinely give you random, expensive, useless prescriptions usually prescribed for symptoms and ailments that you do not have? Perhaps many doctors do. Do they?
I talked tonight with four different persons at the drug castle. (I apologized and warned them in advance.) The third person with whom I spoke was in the pre-authorization department. Then, he transferred me to a pharmacist in the pre-authorization department. Who only works in the pre-authorization department. They have pre-authorization pharmacists?! Who knew?
This is all to save us money. Pre-authorization departments. Doctor's offices with staff members who do nothing but make calls and file forms with pre-authorization departments. To save us money?
The hilarity of it continues: it was an old, generic drug. Not like the doc is getting pay-offs from the drug company on this one.
Opening a bottle of wine was the best decision of the night. I'm better now. A bit.